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CUSTOMER SERVICE 1-800-282-7394
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Customer Service
1-800-282-7394 ·
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Shipping and Handling Charges
Order $75 or more of product (pre tax) and receive free shipping (continental U.S. only).
All prices are quoted in U.S. funds.
Sales Tax — Florida
Orders shipped to a Florida address are subject to local sales tax determined by the destination county. Sales tax will be added at the time of purchase.
Shipping — U.S.
Your order will be shipped by FedEx, usually within 48 hours. Most orders arrive within five to eight business days. We ship APO/FPO, AK, HI, PR, VI, and P.O. Box orders via the US Postal Service, and these destinations are subject to an additional charge. APO/FPO shipments require 6-8 weeks for delivery.
Shipping — International
All shipping on International orders is determined by weight and by country. Our standard way of shipping is FedEx International Economy (arrival in only a few days, depending on the country).
Express Delivery — U.S. only
If you need faster than normal shipping time, FedEx 2 Day and FedEx Standard Overnight shipping is also available upon request for an additional charge. USPS Priority Mail is available for delivery to most P.O. boxes. (Note: Please allow two business days for order processing and an additional two business days for 2nd Day Air shipping)
Method of Payment
We accept Mastercard, VISA and American Express on telephone, fax and internet orders. For order by mail; credit cards, checks (drawn on U.S. banks in U.S. funds only) and money orders (In U.S. Dollars only) are accepted.
100% Customer Satisfaction:
Aubrey Organics® offers a 100 guarantee on our products.
Refunds:
Products purchased directly from Aubrey Organics® may be returned for refund within 90 days of purchase. Products returned for refund must contain at least half of our original product. Aubrey Organics® will credit your original payment method, less shipping charges, within 4 weeks.
Note:
Products not purchased directly from Aubrey Organics® may be returned (see above) for replacement or exchange for product of equal or lesser value only.
Exchanges:
Products may be returned for exchange of equal or lesser value within 1 year of purchase. Products returned for exchange must contain at least half of our original product.
Refunds/Exchanges - Customers outside the U.S.:
Call Aubrey Organics® at 001-813-877-4186 or email at
consumersales@aubrey-organics.com
for details.
For your protection, please ship your package prepaid insured by U.S. Mail or UPS. Aubrey Organics® is not responsible for returned packages lost in the mail. C.O.D. returns are not accepted. Include your daytime telephone number along with your comments.
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